AI Email & Inquiry Assistant

Identifies and prioritizes emails, enriches case data and automatically prepares the next processing step.

The AI Email & Inquiry Assistant structures incoming messages and prepares them for further processing. The workflow identifies the sender, company, request, product context, language and urgency and can enrich the case with existing customer or process data from CRM, ERP or other systems. Attachments and missing required information can also be detected and taken into account. The appropriate next step is then prepared, such as a task, follow-up question, handover or response draft. Unclear, sensitive or particularly urgent cases remain visible and are specifically routed to employees for review. This reduces the manual effort required for reading, searching, sorting and forwarding while enabling relevant inquiries to be processed faster and with more complete information.