Digital service portal: Manage customer requests and tickets centrally

Record service requests directly to machines, track ticket status and reduce response times.

In the machinery and plant engineering sector, service requests are still often handled in an unstructured manner via telephone, email, or messaging channels. For operators, this means long waiting times and a lack of transparency, while manufacturers waste considerable time on inquiries and coordination. Valuable information gets lost in different systems or has to be entered multiple times.

Our service portal eliminates these media breaks. Service and fault reports are created directly within the context of the digital twin and automatically linked to the machine ID, location, and serial number. Manufacturers and operators maintain an overview of open tickets, their status, and history. The result: faster response times, fewer downtimes, and significantly higher customer satisfaction.