ocument service: Technical documentation linked to the digital twin

Provide up-to-date and centralized technical documents, directly linked to machines and systems.

In after-sales service, central, reliable document sources are often lacking. Important information is scattered across ERP, PLM, or DMS systems, causing service technicians to waste significant time searching for the right documents during malfunctions or maintenance. Furthermore, there's the risk of different versions circulating and outdated manuals or repair instructions being used. This leads to errors, delays, and unnecessarily high costs.

Our digital document management process solves this problem by consolidating all relevant documents in one central location – directly within the digital twin of the equipment. Whether it's parts lists, manuals, or repair guides, operators and service personnel have access to up-to-date, context-sensitive documents linked to the machine, location, or assembly at any time. This reduces service workload, increases workplace safety, and simultaneously supports compliance with regulatory requirements such as the EU Machinery Directive or the Digital Product Passport.